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Jay Tourigney is vice president, operations at MicroCare Corporation. The Connecticut-based corporation packages cleaning solvents for mission critical applications, including cleaning aerospace components and military hardware.
Jay Tourigney,
Vice President,
MicroCare
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CASE STUDY: MicroCare Corporation
Jay Tourigney is vice president, operations at MicroCare Corporation. The Connecticut-based corporation packages cleaning solvents for mission critical applications, including cleaning aerospace components and military hardware.
When Mr Tourigney looked on the Internet for companies selling data sheet software with translation capabilities, he found several different firms, including Safeware Quasar.
He chose to work with Safeware as it was “the most responsive company when I asked questions and was happy to provide a demonstration. Out of all the firms, Safeware had the most hustle by far.”
MicroCare bought the SDS software and engaged Safeware for consultancy, although this is still in the early stages.
“The software does everything I hoped it would. Safeware are so very easy to work with and their response time is better than anyone else I’ve worked with by far.
“When talking with another company doing business in Europe which is very unhappy with its data sheet firm, I mentioned how very happy I am with Safeware – they are excellent.”
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Gelpke and Bate Limited is an importer and distributor of chemicals and food ingredients. Established in the 1920s Gelpke and Bate has always been involved with the handling of hazardous goods, particularly specialising in flammable substances.
Mike Brooks,
Operations/Quality Manager,
Gelpke and Bate Limited
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CASE STUDY: Gelpke and Bate Limited
Gelpke and Bate Limited is an importer and distributor of chemicals and food ingredients. Established in the 1920s Gelpke and Bate has always been involved with the handling of hazardous goods, particularly specialising in flammable substances. Since the 1990’s however, the firm has actively diversified into other areas, including food stuffs and ready packed chemicals. Their client base is widely varied, from small, owner managed enterprises to national pharmaceutical, cosmetic and paint companies.
Operations and Quality manager Mike Brooks has known members of the Safeware team personally for a number of years. It was only recently, however, that Gelpke and Bate purchased one of the modules from Safeware. They had previously been using a competitor’s module.
According to Mike he was keen to switch to Safeware. “It was a hard slog,” he says. “My predecessor was using the former product. However, when it became apparent that they weren’t interested in looking after their product, we got straight in touch with Safeware.”
Gelpke and Bate are currently using the SDS Professional package from Safeware, and are looking into the labelling package from the firm. Mike believes the Gelpke and Bate staff that are currently using the software have extolled the virtues, especially in comparison with its forerunner.
“It’s important to get used to the nuances of something, and once we did we found it to be user friendly and logical. There is still work to do in terms of getting used to the software, and seeing how we can develop with it, but we are making tremendous progress and are pleased with it so far.
“I went to a REACH seminar with Hazi Mistry recently, and it struck me that Safeware are truly committed to the market. They want to be there, helping people, which is very reassuring. It’s not every day that you buy a new piece of software, so when you do you need someone that not only has been there, ready to assist when it was needed, but also someone who will be there for support. Safeware are there when we need them.”
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Brenntag is a chemical distribution company that was first established in Germany over 125 years ago and has since grown to become a multinational business, currently employing over 8500 people across the world.
Rob Hughes,
Quality health and safety environmental manager,
Brenntag
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CASE STUDY: Brenntag
Brenntag is a chemical distribution company that was first established in Germany over 125 years ago and has since grown to become a multinational business, currently employing over 8500 people across the world. The UK saw the arrival of Brenntag in the 1970’s and has grown with the National storage and distribution centre located in Lutterworth Leicestershire and offices in Kingswinford, West Midlands. Their services appeal to various industries, having customers that include pharmaceutical manufacturers, food, cosmetic and cleaning companies.
Brenntag has been using Safeware Quasar Ltd since 2001 after Rob Hughes, quality health and safety environmental manager, learnt of the company through Hibiscus, the specialists in label production, management and support.
Rob comments: “I chose to use Safeware as I found that they were a very professional company that offered good products along with excellent support. They have supplied us with the safety data sheet system, which is not only beneficial to us but also for our customers.
“We also use Safeware’s transport emergency cards (TEC’s), and their distribution software.”
As testament to their mutually beneficial relationship, Brenntag is currently liasing with Safeware over the design of a new piece of software. This two-way interaction ensures Safeware knows exactly what its customers need, and their customers get it.
Rob concludes: "I have been very impressed with Safeware throughout the time we have been dealing with them. Not only do they have good products they also have very friendly staff from the directors all the way down. It is also pleasing to see that Safeware is continually improving, such as the introduction of the helpful seminars and web information they now provide."
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"SDS Pro provides us with an accurate system
for generating comprehensive health and safety
information for our clients.”
Dr. Martin Ridley,
Business Development Manager,
ACC Silicones Europe
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“SDS Pro is so much easier and much more straightforward to use, which you can tell just by sitting in front of it for ten minutes.”
Gary Demaine
Factory Manager, Star Uretech Ltd
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CASE STUDY: Star Uretech Ltd
For Blackburn-based Star Uretech Ltd, Safeware Quasar's software is simple, straightforward and a significant time-saver, but is much more besides. After years of working with another system that failed to fully meet the company's needs, Star Uretech's Gary Demaine says: "What we have now is how we imagined it should be, but didn't believe could really happen."
Star Uretech was founded in 2001 to develop and manufacture urethane resin adhesives, bindings and coatings, selling mainly to the construction industry. The 16-strong company's produces a wide range of items, including high friction surfacing to increase the skid resistance of roads, coatings used to waterproof buildings and create damp proof membranes and bonding for rubber crumb surfaces, a popular choice for playgrounds and sports facilities.
The company had originally turned to another software supplier to produce its safety data sheets and meet labelling requirements. Factory manager Gary Demaine explains: "It seemed to offer a decent quality of software at a price the company could afford. Unfortunately, the labelling software package didn't work for us."
The way that Star Uretech works means that it does not require large quantities of identical labels at a time: instead, it produces bespoke labels for each order, making flexibility in creating the content essential. Unfortunately, the existing system was so complex that it could take a couple of hours to produce a single batch of labels.
When Gary joined Star Uretech in January 2006, the supplier had been working to improve the efficiency of the software but with dissatisfaction continuing to grow, the company decided to seek an alternative software supplier. Safeware was the first name in the frame.
Gary says: "Many of us had come across Safeware in the past, when working for different employers - for example, I first met the company's Hazi Mistry about ten years ago - and we were well aware of their capability. We were already sold on the idea of Safeware - we just needed a few questions answered and various minor details sorted out."
Safeware's SDS Pro module and labelling software provided by Hibiscus, with whom Safeware works closely, were installed in May 2008 and Star Uretech hasn't looked back since. Time spent in producing labels has been slashed from hours to minutes and Gary has nothing but praise for the simplicity of the new system, as well as Safeware's back-up - which he describes as "spot on" - and training.
He says: "SDS Pro is so much easier and much more straightforward to use, which you can tell just by sitting in front of it for ten minutes.
"The labelling software not only gives us more control from an administrative system, but the old system was so complex that only a couple of people could use. Now there is less data to input and we'll be able to set up templates, so that colleagues from the shop floor will be able to use it as well - and we won't have to spend valuable time looking over their shoulders."
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“SDS Pro is an essential tool – we couldn’t generate our safety data without it.”
Andrew Taylor
Technical Services Manager, James Briggs ITW Limited
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CASE STUDY: JAMES BRIGGS ITW LIMITED
Mention the name James Briggs ITW Limited to most people, and it probably won’t ring many bells. Yet this Greater Manchester-based company is one of Europe’s largest contract manufacturers of aerosols and consumer chemicals, and while its own name may not be a household one, products it makes for clients may be a little more familiar.
There’s Hycote, for example, the popular paint brand for cars and other vehicles, Addit engine additives and maintenance products, the Nilco range of cleaners for commercial and industrial uses and – probably the best known – Antiquax polishes and care products, for materials including wood, marble and glass, as used in stately homes and historic buildings worldwide.
James Briggs has come a long way since the firm was founded in 1830 in the north of England, specialising in chemical lubricants for the local textile industry. Now it employs a total of around 220 people at two seven-acre sites, in Oldham and nearby Chadderton, and can produce 60 million aerosols and 30 million litres of bulk products each year.
For around two decades, the company has used Safeware Quasar products, including SDS Professional. Andrew Taylor, James Briggs’ Technical Services Manager, says: “SDS Pro is an essential tool – we couldn’t generate our safety data without it.”
Andrew remembers a time when hazard labelling was created by manually checking and interpreting the regulations, but with much tighter controls now in place, plus a huge chemicals portfolio – James Briggs has 8,000 product formulations and intermediates on file – SDS Pro has become an integral part of the business.
He explains: “Over the years, we have worked with Safeware Quasar to tailor the product to our business requirements. We now have a system that is integrated with our mainframe computers, so that we can draw information back out of SDS Pro to generate items such as hazard labels and dangerous goods notes.
“It is also linked in to our research and development laboratory, which allows our chemists to use it as a formulatory tool. In other words, if a client has specific parameters – for example, to develop a product which displays no harmful symbols or associated phrases – SDS Pro will assist that process.”
James Briggs is such a well-established user of SDS Professional that Andrew is more than happy to recommend it, and he and his company have hosted visits to their manufacturing site by other businesses interested in seeing the system in action. Andrew says: “Our database is vast, probably the largest SDS Pro has ever dealt with: if it can handle that, it can cope with anything.”
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“A giant step forward”: that’s how Stuart Bridge of Castle Colours describes the difference that Safeware Quasar’s SDS Professional software has made to the company."
Stuart Bridge,
Castle Colours Limited
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CASE STUDY: Castle Colours
Castle Colours, based in Burslem, Stoke-on-Trent and part of a family-owned business, has been manufacturing and supplying colouring systems to the heavy clay industry, to use in producing attractive bricks, pavers and roof and floor tiles, for almost two decades. The company, which employs around 25 people, is a main player in the sector in the UK and also has customers in Europe.
Stuart, Castle Colours' technical director, first came to the company around four years ago. At the time, he says: "Our health and safety data sheets were limited to being produced on an as and when required basis."
Immediately, Stuart designed a Microsoft Word template to improve the record-keeping of material safety data sheets (MSDSs) and support more effective working practices.
The company deals with around 200 raw materials, both natural and synthetic, although none represents a major hazard - the main danger is dust, as many are in powder form, which is controlled by limits on respirable components. However with the new European REACH regulations coming into force from 2007 - creating a central database of all chemicals used in Europe, with new responsibilities for manufacturers and distributors to identify and communicate risk management measures - Stuart knew it was time for Castle Colours to move forward.
He investigated database systems and after he had seen SDS Professional in action at a company that had recommended it to him, Castle Colours installed the software in May 2007. Stuart is delighted with the results. He says: "It is very user-friendly and the customer support has been excellent. I can ask any question - and I stress that they have been questions and queries, rather than problems.
"There have been one or two areas that needed fine tuning and the Safeware team has thought outside the box to come up with modifications to make the software more specific to our needs, without affecting Safeware's ability to issue regular updates."
SDS Pro links seamlessly with Castle Colours' Hibiscus system, a labelling solution for the chemicals industry, for consistency throughout the operation. Stuart says: "In the past, there were certain things that we did as and when required - now the ease of inputting information into SDS Pro means that the relevant information such as the safety data sheet and labeling requirements are available to meet the customer's needs.
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"The Safeware team have been extremely supportive throughout our time working with them and are always able to help out with any new query we have. In working with Safeware, we can feel fully confident that all our products are being sent out with the correct classification, which is crucial is our line of business."
Tine Seeberg,
Environmental Manager at BaySystems
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CASE STUDY: BaySystems
Baysystems Northern Europe was first established under the name of Tectrade A/S in the late 1960s as an import agency for Italian polyurethane equipment and has since grown to become one of the most advanced and innovative polyurethane solutions companies in Europe.
Having been acquired by Bayer MaterialScience in 2002, the world´s leading supplier of polyurethane raw materials and systems, the firm now operates as a subsidiary section, providing polyurethane systems in house predominantly for the North European markets including the UK and Ireland, the Baltic Sea States, Poland, large parts of Eastern Europe and the Commonwealth of Independent States (CIS) countries.
Operating from a central office in Denmark, BaySystems also has a range of development and test laboratories and production facilities throughout Denmark and Finland.
Serving such a vast and varied range of countries, compliance and legislation are a top priority for the firm, as they have to ensure that all communication information is tailored to meet the different requirements for each different location and as a result they work with Safeware Quasar.
Safeware provides the company with high quality software which ensures legal requirements are adhered to and additionally saves the firm a great deal of time.
Tine Seeberg, environmental manager at BaySystems comments: "Safeware provides us with a software package to help with the production of labels for our products, together with the correct classifications. We currently cover 17 different languages and Safeware has helped us to not only translate product information for each different language but ensure we adhere to the differences in national legislation.
"The Safeware team have been extremely supportive throughout our time working with them and are always able to help out with any new query we have. In working with Safeware, we can feel fully confident that all our products are being sent out with the correct classification, which is crucial is our line of business."
Tine concludes: "I have been extremely satisfied with the service provided by Safeware. They are extremely professional, obliging and reliable and always respond to any query quickly. Not only do they have really good products but they also provide an excellent level of customer service and I would definitely recommend them."
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“I was especially impressed with Safeware. They stood out from the other companies as all their technical support staff were qualified chemists.”
Graham Morris,
Technical Manager, Alcohols Limited
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CASE STUDY: ALCOHOLS LIMITED
Founded in 1805, Alcohols Limited is a private family company that distributes chemicals and solvents in addition to producing and supplying drinks.
The head office is located in Hertfordshire with two further depots in Tottenham and a gin distillery in Langley which is situated near Birmingham.
Alcohols Limited has a vast customer base. The solvents and chemicals division is aimed at pharmaceuticals and general chemists while the drink’s division is aimed at supermarkets and big drink houses.
When technical manager Graham Morris joined Alcohols Limited in 1999 he immediately formed a working relationship with Safeware after researching what was available on the market.
Graham comments: “I was especially impressed with Safeware. They stood out from the other companies as all their technical support staff were qualified chemists.”
Graham concludes: “Safeware provides us with the safety data sheet system which has been extremely beneficial to our company. I would undoubtedly recommend Safeware to other businesses as they have a consistently professional approach and are very helpful, being on hand to answer any queries when needed.”
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"I have already recommended Safeware to other divisions in my company and as a result Spain and Italy are now using the software. I will continue recommending the company. Safeware is large enough to be experts in its field but still listens to its customers, a skill which is hard to find."
Brian Haste,
Product Safety Manager, MacDermid
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CASE STUDY: MACDERMID
Brian Haste is the product safety manager at MacDermid, a company that provides chemicals and processes for a number of surface finishing industries. The company's clientele base is varied and broad, ranging from jewellery manufacturers to aerospace.
MacDermid has sites situated all over the world, including its eight bases in Europe. With 400 employees in Europe alone, MacDermid is a rapidly expanding business and is one of the major suppliers of chemicals for industrial finishing. Due its continuing world-wide expansion, MacDermid needs the best in computer software to keep on top of its game. This is why the company uses SDS Pro Software.
Brian comments: "When I started working for Macdermind in 1996 the company was already using Safeware products. I decided to carry on using Safeware because they provide hi quality software, which is essential when you have over 4000 products that need classifying. I've stayed with Safeware for so long because the company listens to our specific needs and tailors solutions accordingly. If I request specific details they will assist me with my request and make sure that I receive what is needed.
"I have already recommended Safeware to other divisions in my company and as a result Spain and Italy are now using the software. I will continue recommending the company. Safeware is large enough to be experts in its field but still listens to its customers, a skill which is hard to find."
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"Quality and service is very important to us but Safeware has never let us down and as a result I have recommended them in the past to contacts."
Liz Kildunne,
Technical Manager, Christeyns
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CASE STUDY: CHRISTEYNS
Christeyns is a Belgian based chemicals and detergents group active in various sectors such as industrial laundries and the concrete industry. With more than 250 employees across four countries, the UK division dates back more than 100 years.
As detergent manufacturers, compliance and legislation are high on Christeyn's list of priorities and as a result they work with Safeware Quasar. Since 1990 Safeware has provided the company with high quality software which ensures legal requirements are adhered to, in addition to creating an efficient and effective way of working.
Liz Kildunne, Technical Manager, at Christeyns comments: "I was personally responsible for choosing Safeware back in 1990 when I was looking for a suitable software package to help with production of labels for our products. Since then however our relationship has developed dramatically and we now almost work as a partnership. It's not only IT support which Safeware provides but a full advisory service with us frequently drawing on their expertise in the chemicals industry as a whole. Whatever my question they always come back quickly with the answers."
Christeyns are also one of the first clients to take advantage of Safeware's latest addition to its SDSPro software package, the detergents module. This has been specially created following the introduction of the detergents legislation.
Liz continues: "The new module is excellent. Without it we would have had real problems with a huge increase in our work load with the forthcoming introduction of the legislation."
In addition to the detergents module, Christeyns also utilise the classifications, SDS order systems and safety data sheet elements of the SDS software. This assists with the production of labels for the variety of hazardous goods produced. In addition, Christeyns are in the process of linking their labelling software with SDSPro which will further reduce workload.
Due to the international nature of Christeyns Safeware also provides language support, a service which could increase dramatically in the near future as Christeyns looks to expand into a further 14 countries.
Liz concludes "Quality and service is very important to us but Safeware has never let us down and as result I have recommended them in the past to contacts."
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"We have now taken delivery of the simplified Chinese Safety Data Sheets and transmitted
them to our Chinese operation. The feedback we have received is extremely positive and complimentary. The translations have been widely accepted as fit for purpose and demonstrate quality. Added to this the positive response by DTC in embarking on the new eastern European Language provisioning has been noticed by many of our distributors throughout the continent. I again would like to thank you for your help in getting there."
Allen Lewis,
Group technical Publications & Regulatory
Affairs manager, Domino UK Ltd
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CASE STUDY: DOMINO UK LTD
Over the past 10 years, Safeware Quasar has worked closely with Cambridge based non-contact coding and marking printer company Domino UK Ltd.
Domino first started working with Safeware after Allan heard of their services in the trade press and met the team and their software solution at a Chemical Hazard Communication Society trade fair.
As world leaders in total coding and printing solutions to industry, Domino requires a reliable, comprehensive and professional solution for the production of safety data sheets for its ink products.
Allan Lewis, Regulatory Affairs Manager at Domino explains: "A large proportion of our work involves the printing of details such as 'best before dates', traceability codes and bar codes and other information onto products in the food, beverage, pharmaceutical and many other industries.
"As a worldwide company, we have more than 2,000 employees and must ensure that the safety details of our ink products are accurate and readily available to all of those employees and our customers".
Safeware meets Domino's needs through its SDS professional software and the specialist language support within the package. Safeware ensures Domino's safety data sheets are available in different markets, and comply with varying requirements of legislation. This is achieved by generating translated Safety Data Sheets and allowing for differences in national legislation.
Allan continues: "As eighty per cent of our products are exported world wide icluding countries such as China and the US, the language and regional legislation difference support we receive from Safeware is essential, however their service is far more complex than that.
"As a client we really have a unique and satisfactory relationship with Safeware. In addition to the software solutions they provide, we are also able to liaise with them over company specific issues and requirements. Safeware then invariably produce a working solution for us, sometimes a completely new one, to enable us to complete our objective. We also regularly attend their training events together in order to keep up to date with industry legislation and market news."
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"I would like to thank the Safeware team for the excellent level of support it has provided to M-I SWACO over the last 8 years in assisting us to achieve our high level of Regulatory Compliance. The IT support on the software has always been prompt, with updates provided well in advance of changes to the regulations".
Sarah Glover,
Senior HSE Advisor, Eastern Hemisphere, M-I SWACO
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| Martin Colour Company Ltd |
Established in 1938, Martin Colour Company Ltd has, for nearly seven decades, manufactured inorganic ceramic colours.
Paul Martin,
Director, Martin Colour Company Ltd.
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CASE STUDY: Martin Colour Company Ltd.
Established in 1938, Martin Colour Company Ltd has, for nearly seven decades, manufactured inorganic ceramic colours.
In 1995, when challenged with the changes in legislation ruling the supply of materials under COSHH and CHIP, the company’s health and safety consultants advised the directors to consult Safeware Quasar.
Following the initial meeting with Simon Robinson, the decision was taken to invest in a Safeware system linked to a compatible labelling system. Time has proved that taking this route was fortuitous if the company was to avoid contravening the regulations in force.
Over the years since the system was installed, Safeware has updated all changes in the regulations enabling the company to maintain its legal obligation for compliance.
On rare occasions when assistance is required in clarifying a particular query, a remote access link with the software team resolves the problem in minutes.
Director Paul Martin comments: “On a visit from a factory inspector we were asked how we prepared our labelling and MSDS sheets. After informing him about our working relationship with Safeware, he said we needn’t say anymore! I think this clearly exemplifies Safeware’s excellent reputation which is justly deserved, as they know their job very well and they instrument it extremely effectively.”
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ARDEX specialises in the development, manufacture and marketing of tiling and flooring products and adhesives.
Mike Langdon,
Technical Support Manager, ARDEX UK
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CASE STUDY: ARDEX UK
ARDEX specialises in the development, manufacture and marketing of tiling and flooring products and adhesives. A German company, ARDEX has been operating in the UK since the 1960s and has gone on to become a world leader in providing sub-floor smoothing compounds, resin flooring systems, floor covering adhesives, repair mortars, floor screeds, damp proof membranes, tile adhesives and grouts.
As a high-profile market leader, ARDEX UK needed a safety data sheet software solution that allowed them to match the fast pace set by their global customers.
“We were operating a German software package through our parent company,” explains Mike Langdon, Technical Support Manager at ARDEX UK.
“It was very difficult use, inefficient and caused problems in keeping our Safety Data Sheets up to date.”
So the hunt was on to find a software solution that would help them meet their legal and compliance requirements.
Mike said: “Our sister company, Building Adhesives Ltd, was using Safeware Quasar’s SDS Pro and had been for some time, so we followed their lead really. “
“They came over and showed us how to use it, showed us how it all worked and we took it from there.”
“Using SDS Pro has enabled us to generate the SDS instantly, as soon as we need them, and we can do it completely in house instead of sending it to Germany. We can amend them when needed and even put them on our website, so it is much quicker and easier.”
“We’ve got quite an involved computer system which can be difficult to use, but Safeware Quasar have always been able to help us and to sort it out for us.”
ARDEX are now in their second year of using SDS Pro and are so happy with the service they get from Safeware and the software they provide that they are in the process of adding additional programmes, including Safeware Quasar’s ChemLabelPro.
Mike adds: “We’re looking forward to getting the whole package.”
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Palintest is a world leader in water analysis technology, and the company designs and manufactures products for monitoring water quality.
Dr David Ellis,
Palintest
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CASE STUDY: Palintest
Palintest is a world leader in water analysis technology, and the company designs and manufactures products for monitoring water quality. Palintest required a classification system to validate, store and manage their incoming data as well as complete transportation documentation.
Dr David Ellis of Palintest said: “We’d been having a bit of bother with the previous package we were using, and the Dangerous Goods Safety Advisor at another firm we work with had raved about Safeware.”
Dr Ellis goes onto say “The old package that was replaced by SDS Professional, didn’t have any way of doing the transport element – the DGSA had to calculate it all and send it to another department for review. Depending on what he was doing it could take a week to produce one sheet. Now the software allows us to do that in one go and its minutes rather than days to complete it.”
“We looked at a lot of packages and to be honest we were close to going with another one, but Hazi Mistry at Safeware organised a demonstration showing how their programmes worked and we were blown away by it.”
“The help and support we’ve had is fantastic. Safeware have fallen over themselves to help..”
Hazi Mistry Managing Director of Safeware commented “We have been approached by more and more companies who have been let down by their existing SDS software suppliers. We are finding these solutions either cannot keep up with the regulations or simply lack the in-depth regulatory expertise, especially with the introduction of CLP/GHS. Companies like Palintest are now switching to Safeware as the preferred supplier to ensure they can meet their current as well as future compliance objectives.”
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Clorox may not be a household name – at least, not yet – in the UK, but its bleach is used by an estimated eight out of ten homes in the United States, where the company began life in Oakland, California, in 1913.
Simon Walsh,
General manager Clorox Europe,
Clorox
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CASE STUDY: Clorox
Clorox may not be a household name – at least, not yet – in the UK, but its bleach is used by an estimated eight out of ten homes in the United States, where the company began life in Oakland, California, in 1913.
Today the company’s laundry and home cleaning products are sold in more than 100 countries across Africa, Asia, North America, South America and in Europe, where its operations include offices in London and Moscow and a manufacturing plant in South Wales, employing around 50 people in total.
Since 2003, the European operation has developed a successful working relationship with Safeware Quasar, following a recommendation to Simon Walsh, general manager of Clorox in Europe, from a contact who had previously been a client of Safeware.
He explains: “We originally needed someone to provide European standard safety data sheets (SDSs) for products imported from the States and the relationship has grown from there to include consultancy services.
“Safeware has advised us on regulatory issues, such as the REACH regulations, which has been a great benefit to us. In the US, the company has an in-house regulatory team who monitor such issues for Clorox.
“We don’t have any regulatory staff in Europe, although we are developing that capacity, so it is very important that we have someone who can keep us up to speed. For that, we rely on Safeware.
“For the last four years, we have also attended Safeware’s annual user conference, which we have found very useful in keeping up to date with current issues and they always have informative speakers. We thoroughly enjoy working with Safeware and expect to be doing so for some time to come.”
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Halfords is the UK’s leading retailer of car and cycle products with over 400 stores across the UK, so reliability and knowledge are essential.
“Safeware do exactly what we want them to do. They help us to conform to legislative requirements; a key element in our business and something we cannot afford to take risks with. Safeware staff are always very helpful and friendly, and significantly reduce the burdens on my working time with their pro-active approach.”
Lee Tickle,
Quality Engineer, Halfords
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WD-40 is a manufacturer household products and one of the world’s most recognisable brands.
"We have been working with Safeware for nearly a year now after completing a benchmarking exercise to find the best partner. They have been great; incredibly pro-active, which you really need in a technical environment. They are the professionals and we have come to rely on them.”
Mark Gravestock,
Customer Service and Supply Chain Manager, WD-40
CASE STUDY: MARTIN COLOUR COMPANY LTD
Established in 1938, Martin Colour Company Ltd has, for nearly seven decades, manufactured inorganic ceramic colours.
In 1995, when challenged with the changes in legislation ruling the supply of materials under COSHH and CHIP, the company’s health and safety consultants advised the directors to consult Safeware Quasar.
Following the initial meeting with Simon Robinson, the decision was taken to invest in a Safeware system linked to a compatible labelling system. Time has proved that taking this route was fortuitous if the company was to avoid contravening the regulations in force.
Over the years since the system was installed, Safeware has updated all changes in the regulations enabling the company to maintain its legal obligation for compliance.
On rare occasions when assistance is required in clarifying a particular query, a remote access link with the software team resolves the problem in minutes.
Director Paul Martin comments: “On a visit from a factory inspector we were asked how we prepared our labelling and MSDS sheets. After informing him about our working relationship with Safeware, he said we needn’t say anymore! I think this clearly exemplifies Safeware’s excellent reputation which is justly deserved, as they know their job very well and they instrument it extremely effectively.”
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“I have always found Safeware to be very professional and knowledgeable in their field. In our business, we cannot afford to make mistakes, and Safeware are always reliable. I have recommended them in the past and would do so again.”
Kevin Winder,
Technical Controller, Ronseal
CASE STUDY: MARTIN COLOUR COMPANY LTD
Established in 1938, Martin Colour Company Ltd has, for nearly seven decades, manufactured inorganic ceramic colours.
In 1995, when challenged with the changes in legislation ruling the supply of materials under COSHH and CHIP, the company’s health and safety consultants advised the directors to consult Safeware Quasar.
Following the initial meeting with Simon Robinson, the decision was taken to invest in a Safeware system linked to a compatible labelling system. Time has proved that taking this route was fortuitous if the company was to avoid contravening the regulations in force.
Over the years since the system was installed, Safeware has updated all changes in the regulations enabling the company to maintain its legal obligation for compliance.
On rare occasions when assistance is required in clarifying a particular query, a remote access link with the software team resolves the problem in minutes.
Director Paul Martin comments: “On a visit from a factory inspector we were asked how we prepared our labelling and MSDS sheets. After informing him about our working relationship with Safeware, he said we needn’t say anymore! I think this clearly exemplifies Safeware’s excellent reputation which is justly deserved, as they know their job very well and they instrument it extremely effectively.”
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"We decided to ask Safeware Quasar to help us achieve our objectives, particularly as we were impressed with the application they already had. A series of discussions have since taken place to enable the software to be customised to meet our needs. The first phase of the project is now drawing to a conclusion with customers successfully uploading hazard information, which can now be accessed via our web site."
Keith Gates,
Procedures Manager B&Q
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"Our continued expansion into global markets is certainly facilitated by your expert guidance through the regulatory minefield of packaging labelling, and provision of required multi-lingual documentation to cover these markets".
Michael J Watson,
Managing Director, Plasti-Kote Projekt Paint
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The Garland Company began life in Ohio in 1895 when 16-year-old JB Wise borrowed $100 from older brother Sam to purchase the Garland Refining Company.
Tim Jones,
Managing director,
The Garland Company
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CASE STUDY: The Garland Company
The Garland Company began life in Ohio in 1895 when 16-year-old JB Wise borrowed $100 from older brother Sam to purchase the Garland Refining Company. Today the company has grown to become a leading US manufacturer and worldwide distributor of high-performance waterproof roofing and building maintenance systems and services.
That growth has included setting up a UK sales operation in Gloucester in 2001, where a 17-strong team looks after clients, mainly in local government and other public sector organisations, for Garland’s systems.
To import materials from Garland’s Cleveland manufacturing plant – some of it defined as hazardous – requires safety data sheets (SDSs) and health and safety and other documentation compliant with European Union (EU) regulations. In 2007, that requirement led the Garland Company UK to Safeware Quasar.
Managing director Tim Jones explains: “We were using US SDSs but we needed someone that could take those and convert them to EU standards. After we did an internet search and found Safeware, we began talking to Simon Robinson there.
“Although we also spoke to a couple of other firms, we eventually chose to work with Safeware. They seemed to know what they were talking about and to offer more and we have found that they are good people to work with.”
Safeware liaised with the technical team in Garland’s Cleveland laboratories, then used their expertise in European regulatory requirements to prepare EU-compliant SDSs. Tim says: “Effectively, they have taken apart the information from the US and put it back together as it should be for EU purposes, with minimal disruption.
“Safeware have done a remarkable job in bridging the gap between US and EU requirements and have also been a pleasure to work with. Luck played a part in finding them and we certainly struck lucky when we did.”
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